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Terms & Conditions

Embellishment Gallery is a division of Greenleaf Industries A.T.F. Greenleaf Industries Trust


Retail Purchase (Australian and International)

Our online store is open to all retail customers with no minimum purchase requirement. Embellishment Gallery does not have a showroom. To keep the cost of products down, purchases must be made online. Our warehouse is NOT open to the general public and is only for despatch and PRE-ARRANGED pick up of orders.


Wholesale Purchase (Australian and International)

Customers who have a business relating to the craft, wedding, giftware, jewellery and fashion industries in Australia (with a valid Australian Business Number ABN) or outside Australia (with a valid Company Registration Number) can apply for a wholesale login. This will provide access to wholesale prices. Application approval may take up to 48 hours.

Minimum Order Value: $50 (Ex Postage & Handling + GST)

Order of having a less value will not be processed or surcharge $20 may apply. 


Postage & Handling

If stock is available, orders will be dispatched within 48hours of full payment received and deliveries are conducted Monday – Friday only (exclude weekends and public holidays).

Postage and Handling Fee (Within Australia) - AU$13.00+GST . Depending on the area, we use Fastway Couriers, Couriers Please, Express Post and Australia Registered Post. 

Postage and Handling Fee (International) – freight charges may vary depending on country of destinations. A freight estimate will be provided to customers prior to dispatch.

If you have any questions related to your delivery please contact Customer Services.

Embellishment Gallery will not take any responsibility for any customs, duty, taxes or other charges with bringing orders into overseas countries.


Payment

We accept the following payment options:

Credit Card - Visa and MasterCard. Credit card payments will be processed using our secure eftpos system.

Direct Deposits/Transfers - Our banking details will be supplied on your invoice. Please use your invoice number as transaction reference and supply the transaction receipt via email or fax after payment is made. 

Cheque - Please make the cheque to: Embellishment Gallery and send it to Unit 27, 2-8 Wetherill Park NSW 2164.

Note: Please note all funds will need to be cleared in our account before we are able to

dispatch the orders to you.


Exchange & Return

We do not refund. However we will happily exchange or issue credit notes under the following conditions:

· Items are faulty, do not meet description, are unavailable or not fit for its intended purpose (the product’s purpose, not yours).

· An error in supply by us.

· No exchange/return accepted for Sales items.

· No exchange/return accepted for ‘Change of Mind’ reason.

· A valid receipt (original or copy) must be enclosed for all exchange/return.

· Return of goods must be claimed within 72 hours of delivery to you. Embellishment Gallery will not be responsible for any claims received after that.

· Customers are responsible for the return freight of any returned items, unless it is due to an error in supply by us.

· For all returns/claims, regardless of reason, customers are responsible for the safe packaging of the products. Products returned that are damaged in transit, will not be accepted and no   credit will be issued.


Repairs

We will repair or replace any manufacturing fault items for free however if the fault is caused by the customer, additional repair fee will be charged.


Cancellation

Due to the cost of operations, Cancellation Fees will be charged if a notice is not received within 48 hours of the order is placed. Cancellation fee is calculated at 10% of total order value. If you wish to cancel your order - a cancellation notice can be submitted by phone, fax or email.


Stock Availability, Material, Colours and Size

All orders are subject to availability. Unfortunately, products may be occasionally, temporarily or even permanently unavailable. We will not be held liable for any damages, in any form, as a result of failure to supply any goods or services, regardless of the reason. Once an order has been placed online, we will process and pack your order before any payment is taken. All items in-stock will be dispatched. In the event we cannot supply a certain item, you will be advised via email or phone call of an estimated item it will be available. We currently DO NOT backorder. Out of stock items can take up to 6 weeks. So if an item is required urgently, please contact our office to confirm stock levels BEFORE placing your order.

Onscreen colours may appear slightly different, depending on your computer monitor screen. Due to large volume manufacturing, colours and sizes (in particular lace and flowers), may vary from batch to batch.

All products listed on this website are measured in millimetre (mm) and sizes are for reference only. Please refer to the actual products for exact sizing.


Recommended Retail Pricing (RRP)

At the moment, we do not set Recommended Retails Prices. No one knows your business and customers like you do, so you are free to set your prices as you see fit. A minimum of a 100% mark up on the lowest pack size price is suggested as a guide. We reserve the right to introduce and revise RRP’s on our packaging and website at anytime without notice.


Price

Prices are in Australian Dollars, excluding freight and GST.

For international purchases, GST will NOT be applied.

Price is revised monthly and is subject to change without notice.


Links to other websites

Links to other websites that we love are provided to inspire and help our clients. Once you have clicked on these links, you will be transferred to that website and even though we strive to offer reputable links, we cannot be held responsible for other websites/company's actions once you have left our website.